Google Maintains Replacement-Only Policy for Pixel Watch 3
What You Need to Know:
- Google has confirmed that the Pixel Watch 3 will not have repair options available to consumers. Instead, users must contact Google Support to arrange for a replacement device.
- Google encourages purchasing the Preferred Care insurance plan to cover damages, which includes protection for “out-of-warranty issues.” However, this plan requires a $49 service fee for replacements.
- The original Pixel Watch and Pixel Watch 2 also lacked official repair services, with a teardown video highlighting the difficulties of self-repair.
The Pixel Watch 3’s distinctive glass-domed design makes it vulnerable to damage. Android Authority reached out to Google for repair options, but the response was not promising.
According to a Google representative, if your Pixel Watch 3 is damaged, you should contact the Google Pixel Watch Customer Support Team to explore replacement options. This approach does not favor users who might prefer to repair their device rather than replace it, potentially shortening the device’s lifespan for issues like accidental scratches or malfunctioning components.
Google has not provided repair services for its smartwatches since their inception. This has led to user dissatisfaction, as replacing the device remains the only option. iFixit’s teardown of the Pixel Watch revealed its challenging repair process, with difficulties in replacing components like the screen and crown.
